Heat Pump Repair Services in Mount Prospect, IL

A heat pump in Mount Prospect, IL, works year-round, cooling the house through humid summers and pulling heat out of cold winter air. That double duty is hard on the outdoor unit, especially when snow, ice, and freezing rain build up around it. When something fails, the house either won’t cool in July or leans on expensive backup heat all winter, and the electric bill shows it. Heat pump repair finds the failing part, restores heating and cooling, and gets the heat pump running efficiently again.

Heat Pump Repair From Intelligent Service

Intelligent Service is a family-owned company in Mount Prospect, IL, that repairs ducted heat pumps and ductless mini-splits for homes across the northwest suburbs. Our technicians train regularly on heat pump controls and refrigerant work, and they explain what failed before any repair starts.

Got a pricey repair or replacement quote from another company? We offer a free second opinion on HVAC repair or replacement, so you can make the call with a clear picture. Heat pump emergencies get the same around-the-clock response as furnace calls, nights and weekends included.

Common Heat Pump Problems

Heat pumps can develop problems in either season. These are the signs we’re called out for most often:

• Heat pump not heating: The air from the vents feels lukewarm, or the house can’t hold its temperature on cold days.
• Heat pump not cooling: It runs in summer but the house stays warm and sticky, often from a refrigerant leak or failed part.
• Ice that won’t clear: Light frost is normal in winter, but a thick block of ice on the outdoor coil means the defrost cycle isn’t working.
• Running on backup heat: If your thermostat shows aux or emergency heat most of the time, the heat pump itself may not be doing its job.
• Grinding or rattling: Loud noises from the outdoor unit can point to a failing fan motor, loose parts, or compressor trouble.
• Heat pump not working at all: A failed capacitor, contactor, or control board can keep the outdoor unit from starting.

Running a struggling heat pump on backup heat keeps the house warm, but it can push electric bills up quickly.

Heat Pump Troubleshooting and Repair

Before you schedule, check that the thermostat is set to the right mode, the filter is clean, the breakers are on, and snow isn’t piled against the outdoor unit. If those check out, a technician needs to dig deeper.

Heat Pumps We Repair

We work on the types of heat pumps most common in local homes. Ducted air-source heat pumps use your existing ductwork, while dual-fuel setups pair a heat pump with a gas furnace that takes over on the coldest days. We also handle ductless heat pump repair on wall-mounted mini-split heads and their outdoor units.

Common repairs include replacing capacitors and contactors, fixing reversing valves that get stuck in heating or cooling mode, repairing defrost controls and sensors, and finding and fixing refrigerant leaks. A short burst of cool air during a winter defrost cycle is normal, but long stretches of cold air aren’t. If an older heat pump needs a major repair, we’ll tell you honestly whether fixing it is worth the money.

Related Services

Many local heat pumps share the work with a gas furnace, so a problem can sit on either side. Our furnace repair technicians handle the gas side of a dual-fuel setup.

A clogged filter is one of the most common reasons a heat pump struggles, and our air filter replacement service keeps that from happening. Our heating services page covers the rest of what we do to keep homes warm.

Book Heat Pump Repair in Mount Prospect Today

If your heat pump isn’t keeping up, it’s better to catch it before a cold snap or a heat wave. You can schedule heat pump repair online at a time that works for you. Our technicians arrive in marked trucks and uniforms, carrying ID.