Our Intelligent Guarantees
No-Breakdown Guarantee!
We completely understand the inconvenience of having your furnace break down unexpectedly. That’s why we proudly offer a no-breakdown guarantee on all of our Furnace Tune-Ups, ensuring that you don’t have to worry about any unexpected breakdowns. In the unlikely event that something goes wrong, we will fix it free of charge (as long as you follow one of our recommendations if any problems are found). Choose our no-breakdown guarantee and experience the peace of mind that comes with having a reliable and long-lasting furnace.
We value your home guarantee
Our Service Experts use floor-protecting shoe covers and tarps to protect your home. We make sure they leave your home's interior in the same condition it was in before they arrived. If we don't get it to your satisfaction, we will clean your home.
We value your safety guarantee
Our Service Expert will arrive in an Intelligent truck, wearing an Intelligent uniform. All of our Service Experts carry identification cards, which you may ask to see before letting them in your home. Intelligent is fully licensed and insured for your safety and protection.
We value your time guarantee
Our call center is open 24 hours a day, 7 days a week. Our experienced Customer Service Representatives will help schedule an appointment that is convenient for you. We also offer easy online scheduling. Before our Service Expert arrives at your appointed time, we will give you a call so you don't have to waste your valuable time waiting or worrying.
“no lemon” guarantee
Manufacturers have admitted that 3% of their equipment comes from the factory with some kind of defect. We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer's operation and maintenance manuals, should your compressor or heat exchanger fail in the first five years, we will replace it with a brand new current model free of charge.
workmanship guarantee
Our Service Experts are the best in skill, attitude, and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you get the most knowledgeable Service Expert in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or use profanity in or near your home and are drug-free.
lifetime replacement guarantee
Intelligent Service warrants and guarantees to the original purchaser, that should a Customer accept and purchase Intelligent's recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the customer owns the residence in which the recommended repair was provided or until the Unit in which the Covered Repair was performed, if applicable, is replaced.
we value your satisfaction guarantee
We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
Real Proof That Smart Service Works
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Just had an auto-water shutoff (Flologic) installed by Johnny. He quoted a fair price and we were able to get the work scheduled a few days later. He was professional and courteous. Overall a great experience and would definitely recommend.- Ben H.
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“He prioritizes customer service and devises a plan that is best for the homeowner!”- Javeria A.
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Anthony C. was the technician who came to service my refrigerator and he was amazing. Very professional, polite and knowledgeable about the service I needed. I had a new refrigerator installed a few days ago and needed assistance with the waterline. Anthony explained exactly what needed to be done an- Dorothy M.
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Our tech took the time to explain the work required for our plumbing. I’ve worked with other companies over the years, and this company goes above and beyond as far as customer service.- Scott S.
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“Intelligent service went well beyond expectations.”- Ari B.
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On one of the coldest days of the year, our furnace was barely working, and we were starting to worry. They responded quickly, diagnosed the issue efficiently, and got everything running smoothly again. We’re so grateful for their help and highly recommend them to anyone in need of HVAC services!- Arun
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I'm new to the Mount Prospect area and am very happy to have stumbled upon Intelligent Service for my plumbing, heating, and cooling needs. I am a first-time homeowner and used Intelligent to fix several of the problems that were found on our home inspection. Every single person who has come to my home from Intelligent has been super kind, knowledgeable, and excellent at what they do. As a woman, I also love that they send a picture of the service technician you can expect to come to your home as an added safety feature.- Kelly C.
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- Alyssa J.
Brian was very friendly and knowledgeable. He explained the problem, our options, and what his recommendations were. He worked very fast, too, and we ended up paying a little less than what was originally estimated. He also made sure everything was put back together and even cleaned up afterwards. We are very happy with his service and appreciate his professionalism. We’ll definitely look to Intelligent Service again for any plumbing issues. Thank you so much!
We make it simple to get the comfort your home needs today, with payment plans that fit your budget and lifestyle.
