Meet the Team at Intelligent Service
At Intelligent Service, our team works together to support safe, comfortable homes throughout Mount Prospect and the Northwest Chicago area. Each person plays a clear role in planning, performing, and reviewing the work that happens in and around our customers’ homes.
We organize our team so that field technicians, technical leadership, and office staff stay aligned. This structure helps us provide consistent communication, thoughtful recommendations, and careful workmanship on every visit.
Field Leadership and Technical Guidance
Our field leadership group focuses on the quality and safety of the work completed in customers’ homes. This team sets standards, supports training, and gives technicians clear direction in the field.
Main Technical Advisor
The main technical advisor oversees how work happens in the field and supports team members on complex jobs. This role connects day-to-day service with long-term standards for safety, comfort, and reliability.
Neal Deacon, Main Technical Advisor
Neal leads the technical side of our operations. He takes responsibility for everything that occurs in the field and helps our technicians maintain the knowledge they need to complete work in a careful, proficient way. Neal also reinforces our value of “think twice, act once,” which guides how we approach safety, planning, and problem-solving on every job.
Plumbing, Heating, and Cooling Technicians
Our technicians visit homes across the region to perform plumbing, heating, and air conditioning work. They arrive prepared to explain what they recommend, how they will complete the work, and what homeowners can expect from the process.
Within this group, some technicians take on senior responsibilities, such as mentoring newer team members, sharing practical tips, and offering support on unusual situations in the field.
Senior Plumbing Technician
The senior plumbing technician role supports both customers and fellow technicians. Senior team members often help diagnose challenging issues, share what they have learned over the years, and stay available when others in the field request a second opinion.
Jim Simon, Plumbing Technician
Jim works as a plumbing technician at Intelligent Service. He has worked in plumbing for more than 16 years and brings that experience to each service call. When he comes across a difficult situation, he can turn to what he calls his “band of brothers” on the team for added insight and support. Jim’s day-to-day work reflects our focus on safety and clear communication in customers’ homes.
Team Culture and Collaboration
Every member of our team contributes to a culture of respect, reliability, and neighborly care. We plan jobs carefully, keep safety at the center of our decisions, and treat each home with attention and care.
Our technicians do not work in isolation. They stay in close contact with the main technical advisor and with one another, which allows them to share knowledge and practical insight from years in the field. This teamwork supports consistent service across different homes, days, and seasons.
Office staff and dispatch support the field teams by coordinating visits, confirming details, and keeping communication clear. While you may not meet each person in person, their work helps each appointment run smoothly from the first call to the completed job.
What to Expect When You Work With Our Team
When you call Intelligent Service at (847) 393-0853, you connect with a team that values thoughtful planning and careful work. Field leadership like Neal guides the standards we follow, while technicians like Jim carry those standards into every home they visit.
Across the company, we share a simple purpose: to help people live in greater safety and comfort. Our structure, training, and day-to-day decisions all support that purpose, so you know who stands behind the work completed in your home.
Real Proof That Smart Service Works
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James was very thorough at checking for issues. It turned out all we needed was silicon caulk that a previous contractor had omitted. So the cost was minimal and there was no up selling.- Steve S.
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Have used them in past and this time was just as good as the rest...excellent service! Trevor was our tech and was super friendly, efficient, and capable! Thanks Trevor!!- Lisa M.
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I'm new to the Mount Prospect area and am very happy to have stumbled upon Intelligent Service for my plumbing, heating, and cooling needs. I am a first-time homeowner and used Intelligent to fix several of the problems that were found on our home inspection. Every single person who has come to my home from Intelligent has been super kind, knowledgeable, and excellent at what they do. As a woman, I also love that they send a picture of the service technician you can expect to come to your home as an added safety feature.- Kelly C.
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- Rich J.
They informed us what they could do and what options were an available going forward to avoid further issues. They provided us with a reasonable rate after observing the type of problem and if we were okay with the plumber going ahead and fixing issue. He took his time and was pretty thorough.
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I've called Intelligent Plumbing quite a few time over the last 8 years for any plumbing related issues I had around the house abd must say that every single time they have been honest, courteous, and professional. They came in, repaired what needed to be fixed, and made sure the work are was clean before leaving. I've had great interactions with the techs that came to repair the issues and I will continue to use their services for years to come.- Nyght O.
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Both John and Trevor are wonderful people, and great at what they do. I cannot give them anything less than a 5. I would give them both a ten if I could. Very professional service and very personable people. I know that my plumbing and my HVAC has been done right.- Pamela S.
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At 3:00 in the morning my sump pump inverter started kicking on continuously, and I called they had a 24-hour hotline available. I chose to wait until normal business hours to have somebody come out, and they came out within 2 hours of opening. My technician was knowledgeable, gave me great advice, found the problem instantly, and then replaced it within an hour.- T. Duncan
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Edgar from Intelligent Service was the best plumber I've ever had. He was kind, courteous, and a great problem solver. As with most repair jobs, once you open that wall, a million unexpected things go wrong. Edgar solved every problem and did so in a way that kept the job from turning into a massive beast of torn out tile or cut-outs behind cabinets, blah blah blah. I would fully recommend Intelligent to anyone with an old home that perhaps was not updated correctly in the past- and needs a creative thinker to solve your weird plumbing problems.- Teegan N.
Also- the person who called me to schedule everything and check on times was very well spoken, kind, and competent- something I unfortunately have found lacking in many repair service companies of late. So kudos to the office side of this company as well!
We make it simple to get the comfort your home needs today, with payment plans that fit your budget and lifestyle.
