When you invite a home service company into your house, you do more than open the door to a uniform. You trust someone with your home's comfort, safety, and essential systems.
Our Meet the Team video gives you a closer look at the people behind the plumbing, heating, and air conditioning services at Intelligent Service. You'll learn what drives them, how they approach customer service, and why families throughout Mount Prospect and the Northwest Chicago suburbs trust our team for their home comfort needs.
Why This Meet The Team Video Matters
In just a few minutes, you'll hear directly from the professionals who stand behind our plumbing, HVAC, heating, and air conditioning services. They talk about why they come to work each day, how they support one another, and how they work to deliver safe, reliable service to every customer.
Near the beginning of the video, we share the mission that guides everything we do:"Our core purpose, or our mission, is to help everyone live in greater safety and comfort."
That mission shapes every recommendation, repair, maintenance visit, and installation we perform. Whether we're responding to a plumbing emergency, repairing a furnace, or installing a new air conditioning system, our goal remains the same: helping families enjoy a safer, more comfortable home.
A Core Value That Guides Every Service Call: "Think Twice, Act Once"
One of the most memorable moments in the video comes when a team member explains one of our core values:"One of our core values is think twice, act once. The most important thing is that we all go home to our families. That we're safe, that we leave our customers safe. We don't compromise anybody's livelihood and life in what we're doing."
For us, safety is not simply a checklist. It is part of every decision we make.
This philosophy influences how we train our technicians, diagnose problems, perform repairs, and communicate with homeowners. We take the time to evaluate situations carefully because the systems we work on every day—from plumbing and water heaters to furnaces and air conditioners—directly impact your home's safety and comfort.
Whether we're handling routine maintenance or responding to an emergency service request, we believe thoughtful work leads to better outcomes for our customers.
Meet Neal: The Technical Advisor Supporting Quality Service
In the video, you'll meet Neal Deacon, who serves as one of the company's primary technical advisors.
He explains:"My name is Neal Deacon. My role at the company is primarily main technical advisor. I would be the person who's responsible of everything involving the work that occurs in the field, and making sure that we have the knowledge to do that proficiently."
Neal's role focuses on training, technical expertise, and quality assurance. He helps ensure our licensed plumbers and HVAC technicians have the knowledge and resources needed to provide dependable service in the field.
While customers typically interact with one technician during a visit, there is often an entire support system working behind the scenes. Neal helps maintain the standards, training, and technical knowledge that allow our team to deliver consistent, high-quality plumbing and HVAC services throughout the area.
Meet Jim: An Experienced Plumbing Technician You Can Trust
You'll also meet Jim Simon, one of our experienced plumbing technicians.
Jim shares:"So my name is Jim Simon. My role at the Intelligent Service is a plumbing technician. I consider myself a senior tech. I've been doing this for over 16 years. I can pretty much solve any plumbing problem or issue that I've ever come across."
Jim's experience reflects something many homeowners value when choosing a plumbing company: confidence built through years of hands-on work.
For more than four decades, Intelligent Service has provided plumbing, heating, and air conditioning services to homeowners in Mount Prospect and the Northwest Chicago suburbs. Team members like Jim help continue that tradition through their technical knowledge, professionalism, and commitment to customer care.
He also shares a quote that speaks volumes about our company culture:"And if I can't? My band of brothers here at Intelligent Service are always here to back me up."
That sense of teamwork benefits our customers every day. When technicians collaborate, share expertise, and support one another, homeowners receive better solutions and more reliable service.
How Our Team Values Impact Your Experience
The values discussed in this video directly influence the service experience customers receive every day.
We Prioritize Safety & Comfort
Everything begins with our commitment to helping homeowners live in greater safety and comfort. Whether we're repairing a furnace, servicing an air conditioner, or addressing a plumbing issue, we focus on solutions that support your family's well-being.
We Believe In Clear Communication
Our technicians take time to explain problems, discuss available options, and answer questions. We want homeowners to feel informed and confident when making decisions about their home's systems.
We Invest In Training & Teamwork
The expertise shared by Neal and Jim reflects a larger company culture built around continuous learning, technical excellence, and collaboration.
We Support Customers Beyond A Single Visit
Programs like our Genius Club help homeowners stay ahead of unexpected problems through priority scheduling, maintenance visits, repair discounts, exclusive offers, and long-term workmanship protection.
These aren't just promises we make in marketing materials. They're principles that guide how we serve customers every day.
Why Getting To Know Your Home Service Team Matters
Today, many home service experiences can feel impersonal. You may not know who will arrive at your door, what their experience level is, or what values guide their work.
This video offers a different perspective.
When you watch, you'll see the people behind the trucks, tools, and service calls. You'll hear how they think about safety, teamwork, customer care, and technical excellence.
Those values shape every plumbing repair, HVAC installation, heating service, and maintenance visit we perform throughout Mount Prospect and the surrounding Northwest Chicago communities.
Meet The Team & Experience The Difference
If you'd like to learn more about the people who serve your home, start by watching our Meet the Team video.
Listen to how Neal describes his commitment to technical excellence. Hear Jim talk about the teamwork that supports every service call. Notice how often the conversation returns to safety, comfort, and family.
Then, when one of our technicians arrives at your home, you'll know a little more about the people behind the logo—and the values that guide every visit.
If you need plumbing, heating, or air conditioning service in Mount Prospect or the Northwest Chicago suburbs, call (847) 393-0853 to speak with our team today.