At Intelligent Service, we talk a lot about comfort, safety, and being good neighbors. Our Community Involvement video shows what that looks like when you strip away the logos and step into real homes, local ballparks, and the neighborhoods where we grew up.
In just a few minutes, you see why giving back feels less like a program and more like part of who we are. You hear, in our own words, how a simple promise to “do what’s right” turned into real support for families who need heat in the winter or cooling in the summer.
“Our mission is to help everyone live in greater safety and comfort”
The video opens with a line that guides everything we do: “Our core purpose, or our mission, is to help everyone live in greater safety and comfort.” That mission applies when we repair a water heater, tune up an air conditioner, or step into a home where someone has gone without heat for too long.
We built Intelligent Service on the idea that technical know-how means more when you use it to lift up the people around you. The video gives you a quick look at how that mission plays out beyond day-to-day service calls.
Rooted in the same neighborhoods we serve
In the video, you hear our story in simple, personal terms:
“My partner and I are from Arlington Heights. We went to high school two miles from here. This community is unbelievably important to us.”
We grew up here. We sat in the same bleachers, drove the same streets, and walked into the same local businesses that our customers do today. That local connection shapes how we think about community involvement. We don’t pick causes from a distance. We support the places and people that shaped us.
Supporting the teams, stages, and neighbors around us
The video touches on some of the day-to-day ways we stay involved, including:
- Sponsoring youth baseball teams
- Supporting community theater
- Backing local hockey teams
- Donating repairs for neighbors in need
These moments might feel small on their own, but together they reflect a bigger belief: we want to stand behind the people and programs that make our communities feel like home.
The “do what’s right” program: charity starts at home
One of the most powerful parts of the video is the story behind our “do what’s right” program. You hear how it started with a simple lesson from an “old school” family:
“My parents were always charity starts at home and you help the guy next to you, and that's kind of what our ‘do what's right’ program is all about.”
That mindset turned into a structured way to give back. We partnered with a vendor who donates six HVAC units each year at no cost to us. Our team provides the labor and materials needed to install those systems for people who are “a little bit down on their luck, or don't quite have the funding to get heat or to stay cool in the summertime.”
In the video, you hear the joy behind moments like telling a homeowner:
“Hey, you know what? This repair’s on us, this heating system’s taken care of. Don't worry about it.”
Those are the kinds of days our team remembers. They remind us why we do this work in the first place.
What this means for our team—and for you
The Community Involvement video doesn’t just show how we help; it shows what that help does inside our company. When our owner talks about the “do what’s right” program, he says:
“It brings so much joy, not just to me as the guy who kind of figured this goofy thing out and started it, but to the guys, and for them to say, oh, this is a great company that I work for here.”
That pride matters. Our technicians take their work seriously. When they know they’re part of a team that gives back, they bring that same heart into every visit—whether they sponsor a team, install a donated system, or walk into your home to talk through an honest repair option.
Near the end, one line sums up how we hope people see us:
“They aren't just out trying to rake people over the coals. They truly love where we are.”
That love for our community guides the way we price our work, explain options, and plan for long-term comfort. We focus on clear communication, thoughtful recommendations, and work that respects both your home and your budget.
Why this story still matters today
Home service can feel transactional. A problem comes up, you call for help, someone fixes it, and the visit ends. The Community Involvement video pulls back the curtain and shows a different picture—a team that sees each visit as a chance to support a neighbor and protect comfort and safety over the long run.
When you watch, we hope you see how our community work connects to the way we serve you:
- The mission of safety and comfort drives both our giving and our day-to-day service.
- Local roots keep us accountable to the people who live and work alongside us.
- Programs like “do what’s right” grow from the same values that shape every recommendation we make in your home.
We invite you to take a few minutes to watch the video and hear the story in our own words. When you see our trucks in your neighborhood or schedule a visit with Intelligent Service at (847) 393-0853, we want you to know the heart behind the work we do—and how much we care about the community we share.