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Our Intelligent Guarantees

 

No-Breakdown Guarantee!

We completely understand the inconvenience of having your furnace break down unexpectedly. That’s why we proudly offer a no-breakdown guarantee on all of our Furnace Tune-Ups, ensuring that you don’t have to worry about any unexpected breakdowns. In the unlikely event that something goes wrong, we will fix it free of charge (as long as you follow one of our recommendations if any problems are found). Choose our no-breakdown guarantee and experience the peace of mind that comes with having a reliable and long-lasting furnace.

We value your home guarantee

Our Service Experts use floor protecting shoe covers and tarps to protect your home. We make sure they leave your home's interior in the same condition it was in before they arrived. If we don't get it to your satisfaction, we will clean your home.

We value your safety guarantee

Our Service Expert will arrive in an Intelligent truck, wearing an Intelligent uniform. All of our Service Experts carry identification cards, which you may ask to see before letting them in your home. Intelligent is fully licensed and insured for your safety and protection.

We value your time guarantee

Our call center is open 24 hours a day, 7 days a week. Our experienced Customer Service Representatives will help schedule an appointment that is convenient for you. We also offer easy online scheduling. Before our Service Expert arrives at your appointed time, we will give you a call so you don't have to waste your valuable time waiting or worrying. 

“no lemon” guarantee

Manufacturer's have admitted that 3% of their equipment comes from the factory with some kind of defect. We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer's operation and maintenance manuals, should your compressor or heat exchanger fail in the first five years, we will replace it with a brand new current model free of charge.

workmanship guarantee

Our Service Experts are the best in skill, attitude, and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you get the most knowledgeable Service Expert in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or use profanity in or near your home and are drug-free. 

lifetime replacement guarantee

Intelligent Service warrants and guarantees to the original purchaser, that should a Customer accept and purchase Intelligent's recommended repair, such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the customer owns the residence in which the recommended repair was provided or until the Unit in which the Covered Repair was performed, if applicable, is replaced. 

we value your satisfaction guarantee

We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction. 

 

Real Proof That Smart Service Works

    “I would fully recommend Intelligent to anyone with an old home that perhaps was not updated correctly in the past- and needs a creative thinker to solve your weird plumbing problems.”
    Edgar from Intelligent Service was the best plumber I've ever had. He was kind, courteous, and a great problem solver. As with most repair jobs, once you open that wall, a million unexpected things go wrong. Edgar solved every problem and did so in a way that kept the job from turning into a massive beast of torn out tile or cut-outs behind cabinets, blah blah blah. I would fully recommend Intelligent to anyone with an old home that perhaps was not updated correctly in the past- and needs a creative thinker to solve your weird plumbing problems.

    Also- the person who called me to schedule everything and check on times was very well spoken, kind, and competent- something I unfortunately have found lacking in many repair service companies of late. So kudos to the office side of this company as well!
    - Teegan N.
    “Very impressed with Intelligent Plumbing.”
    Have used them in past and this time was just as good as the rest...excellent service! Trevor was our tech and was super friendly, efficient, and capable! Thanks Trevor!!
    - Lisa M.
    “Their staff that they sent us were pretty good and clear.”

    They informed us what they could do and what options were an available going forward to avoid further issues. They provided us with a reasonable rate after observing the type of problem and if we were okay with the plumber going ahead and fixing issue. He took his time and was pretty thorough.

    - Rich J.
    “Will use Intelligent every time we have a plumbing need.”
    Our water heater was starting to leak, after having a consultation of our options with a tech, we ordered the replacement for installation. The technician was informative of his steps and provided the pricing & cleaned up the area and explained anything new.
    - Ann I.
    “They've earned a customer for life!”
    I'm new to the Mount Prospect area and am very happy to have stumbled upon Intelligent Service for my plumbing, heating, and cooling needs. I am a first-time homeowner and used Intelligent to fix several of the problems that were found on our home inspection. Every single person who has come to my home from Intelligent has been super kind, knowledgeable, and excellent at what they do. As a woman, I also love that they send a picture of the service technician you can expect to come to your home as an added safety feature.
    - Kelly C.
    “Outstanding service!”
    Our tech took the time to explain the work required for our plumbing. I’ve worked with other companies over the years, and this company goes above and beyond as far as customer service.
    - Scott S.
    “Clearly this company has all of their ducks in a row, and can be trusted.”
    At 3:00 in the morning my sump pump inverter started kicking on continuously, and I called they had a 24-hour hotline available. I chose to wait until normal business hours to have somebody come out, and they came out within 2 hours of opening. My technician was knowledgeable, gave me great advice, found the problem instantly, and then replaced it within an hour.
    - T. Duncan
    “I will be using this company again.”
    James was very thorough at checking for issues. It turned out all we needed was silicon caulk that a previous contractor had omitted. So the cost was minimal and there was no up selling.
    - Steve S.
Flexible Payment Options Made Easy

We make it simple to get the comfort your home needs today, with payment plans that fit your budget and lifestyle.

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