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Community Involvement at Intelligent Service

We built our company as neighbors serving neighbors. Our team grew up here, went to school a couple of miles from our office, and still spends our days in the same rinks, fields, and theaters as the families we serve. Supporting this community feels like a natural part of who we are, not a side project.

Our core purpose is simple: help people live in greater safety and comfort. That purpose does not stop at the front door of a home we service. It also shapes how we show up on the ballfield, in the stands, and behind the scenes for local groups and neighbors who need a hand.

Local roots that shape how we give back

We come from Arlington Heights and the surrounding area. We went to high school just a couple of miles from where our business now stands. Because we grew up here, we feel a strong connection to the families, small businesses, and community spaces that make this area feel like home.

Those roots guide the way we support local activities. Over the years, we have sponsored baseball teams, community theater productions, and a hockey team. These groups give kids and adults a place to learn, perform, compete, and connect. When we put our name behind them, we are really backing the coaches, volunteers, and parents who keep those programs going year after year.

Our involvement is hands-on as well as financial. You can find members of our team cheering in the bleachers, attending performances, and showing up as part of the same community we serve during the workday. That everyday presence keeps us grounded and reminds us why this area matters so much to us.

“Do what’s right” as a way of doing business

Many of our community efforts grow out of a simple idea that came from family lessons: charity starts at home, and you help the person next to you. We turned that into an internal effort we call our “do what’s right” program. It gives us a clear way to act on those values when we see a neighbor in a tough spot.

Through this program, we sometimes step in and cover the cost of a repair or a heating system for someone who cannot manage it at that time. For the homeowner, it often means one big worry off their list. For our team, it is a chance to say, “This repair is on us” and know that we made a real difference that day.

That moment matters to everyone involved. Our technicians see that we stand behind more than just a job ticket. They see that the company they work for makes room for generosity and common sense, not just the bottom line. Those experiences help build a culture where people look for chances, big or small, to do what feels right.

Partnering to bring comfort to neighbors in need

Our “do what’s right” mindset also led us to a key partnership with one of our vendors. As part of that relationship, we receive six HVAC units each year at no cost. We then donate the labor and any materials needed to install those systems for people who need heating or cooling but do not have the means to pay for new equipment.

We use those units to support individuals and families who have run into hard times or face financial limits that make a safe, comfortable home difficult to maintain. Our team handles the installation just as carefully as any other project, with the added satisfaction of knowing that the work helps someone get through a hot summer or a cold winter a little more comfortably.

These donated systems represent a steady, ongoing part of our community involvement. Each installation has its own story, and every year brings a new set of neighbors who benefit from this effort.

Supporting the people behind local programs

When we sponsor a baseball team or a hockey team, or help a community theater group, we see it as backing the people who give their time and energy to those programs. Coaches, directors, and volunteers often juggle many roles. Our support helps them focus more on the kids and performers in front of them and a little less on the cost of uniforms, ice time, or production needs.

These efforts tie back to the same values that guide our daily work: respect, reliability, and neighborly care. Just as we respect a customer’s time and home, we respect the time and heart that local leaders pour into these activities. Our role is to stand beside them in practical ways.

How community involvement reflects our values today

Everything we do in the community connects back to how we see our role as a local service company. We aim to act with integrity in every interaction, whether we are quoting a job, installing a system, or sitting across from someone who needs help staying safe and comfortable at home.

Our community work highlights a few key parts of our identity:

  • Local commitment: We grew up here and still live and work here, so we stay invested in the activities and people that make this area strong.
  • Practical support: We focus on concrete help, like sponsoring teams, backing theater and hockey programs, donating repairs, and installing HVAC systems at no cost for people in need.
  • Integrity in action: The “do what’s right” program gives our team real ways to act on our values, not just talk about them.
  • Team pride: Our employees see that their work can lift a burden for a neighbor, and that pride reinforces a culture of care.

These efforts do not replace our day-to-day services; they deepen them. When we arrive at a home, we bring the same respect and focus that guide our involvement around town. The same people who fix heating and cooling systems also stand in the stands, sit in the audience, and walk the same streets as our customers.

Staying connected to the community we serve

As our company continues to grow and evolve, we work to keep our community involvement grounded in the same simple idea that started it: take care of the people around you. That means showing up where we live, lending support where we can, and treating each interaction as a chance to make life a little safer and more comfortable.

If you want to learn more about our work in the community or talk with us about a local initiative, you can reach our team at (847) 393-0853. We welcome conversations with neighbors who share our commitment to this place we all call home.

Real Proof That Smart Service Works

    “We’ll definitely look to Intelligent Service again for any plumbing issues. Thank you so much!”

    Brian was very friendly and knowledgeable. He explained the problem, our options, and what his recommendations were. He worked very fast, too, and we ended up paying a little less than what was originally estimated. He also made sure everything was put back together and even cleaned up afterwards. We are very happy with his service and appreciate his professionalism. We’ll definitely look to Intelligent Service again for any plumbing issues. Thank you so much!
    - Alyssa J.
    “Outstanding service!”
    Our tech took the time to explain the work required for our plumbing. I’ve worked with other companies over the years, and this company goes above and beyond as far as customer service.
    - Scott S.
    “Highly recommended and will definitely contact Intelligent Service again.”
    Anthony C. was the technician who came to service my refrigerator and he was amazing. Very professional, polite and knowledgeable about the service I needed. I had a new refrigerator installed a few days ago and needed assistance with the waterline. Anthony explained exactly what needed to be done an
    - Dorothy M.
    “Intelligent Service has my business for life.”
    Both John and Trevor are wonderful people, and great at what they do. I cannot give them anything less than a 5. I would give them both a ten if I could. Very professional service and very personable people. I know that my plumbing and my HVAC has been done right.
    - Pamela S.
    “Go-To Team”
    “They excel in Customer Service!”
    - Laurie M.
    “They've earned a customer for life!”
    I'm new to the Mount Prospect area and am very happy to have stumbled upon Intelligent Service for my plumbing, heating, and cooling needs. I am a first-time homeowner and used Intelligent to fix several of the problems that were found on our home inspection. Every single person who has come to my home from Intelligent has been super kind, knowledgeable, and excellent at what they do. As a woman, I also love that they send a picture of the service technician you can expect to come to your home as an added safety feature.
    - Kelly C.
    “Intelligent Plumbing truly saved the day for us!”
    On one of the coldest days of the year, our furnace was barely working, and we were starting to worry. They responded quickly, diagnosed the issue efficiently, and got everything running smoothly again. We’re so grateful for their help and highly recommend them to anyone in need of HVAC services!
    - Arun
    “Clearly this company has all of their ducks in a row, and can be trusted.”
    At 3:00 in the morning my sump pump inverter started kicking on continuously, and I called they had a 24-hour hotline available. I chose to wait until normal business hours to have somebody come out, and they came out within 2 hours of opening. My technician was knowledgeable, gave me great advice, found the problem instantly, and then replaced it within an hour.
    - T. Duncan
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